Who we are
Our website address is: https://totalstaffsupport.com.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long do we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profiles. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights do you have over your data?
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of basket contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfil orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example —
Payments
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Please see the PayPal Privacy Policy for more details.
Privacy Notice for Recruitment
- Total Staff Support (“we”, “us”, “our”) are committed to protecting and respecting your privacy. This policy acts as the basis on which we will process any personal data we collect from candidates for employment, or data that is provided to us by individuals or third-party sources for the purposes of recruitment.
- Wherever you apply for a job opening posted by us, these Privacy Notice provisions will apply to how we process your personal information. This is in addition to our other Privacy Notice, which has been provided to you separately or is available on our website.
- Personal data means all information that relates to an identified individual or to an identifiable individual.
- For the purpose of the General Data Protection Regulation (“GDPR”), the Data Controller is Total Staff Support.
- We use Zoho Recruit, a cloud-based application to assist with our recruitment process. Hence, Zoho Recruit acts as a data processor on our behalf and is only entitled to process your personal data in accordance with our instructions.
- This policy made by us does not apply to Zoho Recruit.
- This policy also provides you with certain information that must be provided under the General Data Protection Regulation ((EU) 2016/679) (GDPR) and the local data protection law.
- This policy does not form part of any contractual agreement and may be amended at any time.
How is your personal data collected?
We collect personal data about you from the following sources:
- You, the candidate, via an online job site, career site, email, in person at video interviews, and/or by any other method.
- Those who referred you, from whom we collect your personal data.
- Trusted third-party vendors who recommend you as a candidate for a specific job opening or for our business more generally.
- From publicly accessible sources, such as LinkedIn or Source Boosters (Indeed, Monster, Career Builder, Dice, and so on), where we collect your full name, email, work history, and other data included on your profile. Please find detailed information about this in the section below.
Personal information we collect from you
- In particular, we collect the following personal details:
- Name
- Contact information
- Educational background
- Employment background
- Job qualifications/skills
- CV/resume or transcripts, and any supporting documentation attached to your resume, such as copies of certificates, passport, cover letters, etc.
- Details of your visits to our career site, including but not limited to traffic data, location data, weblogs and other communication data, the site that referred you to our website, and the resources that you access.
Lawful basis for processing
We rely on legitimate interest as the lawful basis by which we collect and use your personal data.
Wherever you apply for a job opening through our Quick Apply and job board integration vendors, we rely on consent during the application process to disclose your personal data to the service provider on the basis described below.
Purposes of processing
We process personal data related to you for the purposes of enabling us to consider your suitability for employment. Without such processing, it would not be possible for us to consider your application for employment. We use information held about you for any or all of the following purposes:
- Identifying and evaluating candidates for potential employment, as well as for future roles that may become available
- Maintaining records in relation to recruiting and hiring
- To communicate with you and respond to your requests or application
Disclosure of your information
We take care to only share your personal information with those who really need it in order to perform their tasks and duties.
Primarily, we pass your information to our service providers, including Zoho Recruit, their sub-processors, and the third-party integrations enabled by us in Zoho Recruit, who use your information only in accordance with our instructions and as otherwise required by law.
For example:
- Zoho Recruit may engage a sub-processor to assist us in parsing your CV and obtaining the information required for the application/interview process.
- We may disclose your personal information to third-party integrations provided by Zoho Recruit for purposes like background verification, assessment, and so on.
- Wherever you have applied for a job opening through our Smart Apply feature, and wherever you have consented to this disclosure, we will disclose to the service provider certain personal data that we hold, including but not limited to a unique identifier used by the service provider to identify you, and information about your progress through our hiring process for the applicable job opening; as well as tangible, intangible, visual, electronic, present, or future information that we hold about you, such as your name, contact information and other details involved in the data analysis process related to you as an applicant for employment (collectively, “Disposition Data”). The service provider’s Privacy Notice regarding their use of this shared data will be available on their website. For more details, learn more about Smart Apply.
Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need-to-know. They will only process your personal data on our specific instructions, and they are subject to a duty of confidentiality.
In case of any security breach, we will notify you and any applicable regulator where we are legally required to do so.
Where we store and who has access to your personal data
We store your personal data in Europe.
If you are a candidate from the European Economic Area:
The data that we collect from you and process may be transferred to a destination outside the European Economic Area (“EEA”). It may also be accessed and processed by staff operating outside the EEA who work for us or for one of our suppliers.
If you would like further information, please contact us (see ‘Contact’ below).
How long we store your personal data
We shall determine appropriate retention periods considering the purposes stated in this policy and relevant legal requirements. Your personal information will be deleted on one of the following occurrences:
- Receipt of a written request by you to us.
- Deletion of your personal information based on criteria defined by us.
- For example, if we failed to receive your consent within the defined timeline, your data will be automatically deleted.
Your rights
Under the General Data Protection Regulation, you have a number of important rights free of charge. In summary, those include:
- Right to know and access
- Right to seek correction
- Right to request erasure
- Right to receive a copy of your data
- Right to object to processing and to direct marketing
- Right to object to automated decision making
- Right to restrict processing
If you would like to exercise any of those rights, please:
- Contact us using our contact details below
- Give us enough information to verify your identity
- Let us know the information to which your request relates
How to complain
We hope that we can resolve any question or concern you raise about our use of your information.
The General Data Protection Regulation gives you the right to lodge a complaint with appropriate supervisory authority, particularly if you are from the European Economic Area.
Contact
All questions, comments, and requests regarding this Privacy Notice should be addressed to jobs@totalstaffsupport.com